Questions?

Schedule your pick up by entering your address, date, and any donation preferences. Use the directions/comments section to give specific instructions for the driver (Example: Call this number when arriving, Bags are alongside fence, etc).

On the scheduled day of your pickup, place your bags outside in a secure location by 8am. The driver will pick up your bags between 8am and 5pm, label them, and take them to our counting facility. Once counted your account will be updated with your new balance and counts. Request a Direct Deposit to redeem your balance.

You will be notified every step of the way! Requested, picked up, counted, and deposited!

Yes. You can book a pickup whenever you want! Our available dates and schedules for your pickup will depend on your area and the frequency of your zone. If you’re looking to return your bottles immediately, you will still have to go to an actual return point. If you don’t want to go to a return point, use ReCollect!

No! We come to you. That’s kind of our thing :)

Download our app or use the website to create an account.

Press “book a pickup” and enter your address, date, and any donation preferences. Use the directions / comments section to give specific instructions for the driver to find your secure location (Example: “Call this number when arriving”, “Bags are alongside fence”, etc).

On your pickup day, place your bags outside in your secure location by 8am. The driver will pick up your bags between 8am and 5pm, label them, and take them to our counting facility. Once counted, your account will be updated with your new balance and counts. Request a Direct Deposit to redeem your balance. You will be notified every step of the way!

First, check your spam / junk mail folder. We are just starting out and mail services don’t know who we are yet. If it’s not there, email us and we will have a look into it.

1 bag with at least 300 containers. If you have smaller bags please have around 300 containers.

Yes. It helps us keep everything together and makes sure your containers are counted accurately.

You don’t have to be home. Just have your bags placed in your secure location by 8 am and directions filled out for the driver in the comments section. We also don’t need anything sorted. We do need containers to be placed in big garbage bags for your first pickup. Try to avoid boxes where possible. If you must use a box, please place boxes into bags.

We offer full refunds on all deposits with a service fee applied.

Never! We hope to make running bottle drives and collecting donations easier than ever!

ReCollect customers can select an organisation in the donations section when scheduling a pickup.

Register your charity or not-for-profit as a ReCollect partner here.

Typically, within 48 hours from time of pickup.

Direct Deposit! Simply log into the website or ReCollect app and request a redemption. Provide your BSB and account number and we'll make the deposit.

Yes, we sure do! Most businesses will find that our rates are better than most commercial recycling programs.

We offer a variety of regularly-scheduled pickup options. When scheduling your next pickup, simply set the desired frequency for your pickups. You can schedule weekly, bi-weekly and monthly pickups (other schedules available upon request).

Remember to use the directions and comments section for any special lock codes or areas our drivers need access to.

Absolutely! We just need access to your building’s recycling room to make your pickup as smooth as possible!

Let your building management company know you’re interested in our service! Setup is easy and convenient for the entire building!

We will do our best to accommodate timing. Use the comments section when creating a pickup to provide details.

We have multi-site options available. Please inquire about it through the contact form or email contact@re-collect.com.au

Yes, we offer both one time and recurring pickups - we will schedule follow-up pickups for the same day of week multiplied by your desired occurrance (weekly, bi-weekly, monthly, bi-monthly). If you cancel your next pickup, the recurring scheduling will stop.

ReCollect offers corporations and businesses a fun way to collectively offset carbon emissions and generate funds for local charities. Sign up your company bottle drive and pick an organisation to donate to. Pass out your signup link to members, friends, family, and share online on your website, newsletter and social media. Feel good knowing you're helping local charities and reducing the carbon footprint on the planet.

Absolutely! Some customers prefer to donate their containers to a worthy cause! ReCollect helps facilitate this by allowing customers to donate to local charities on pick up or redemption. Tax receipts are then issued to customers by the charity.

The charities are responsible for issuing their own tax receipts. We provide charities with only the user information required to issue a tax receipt (name, address, phone, postal, and donation amount). The system rolls up the donations by user (multiple donations will be summed) when a redemption is initiated.

No problem. Customers will be informed before they donate that they will not be receiving a tax receipt.

Charities can register to ReCollect for free, but are encouraged to help spread the word (it's in your best interests!). We will provide a registration link for your organisation. Any new users registering with your link will be shown your organisation information and will be setup to automatically donate to your charity.

There is service fee of 3 cents per container meaning 70% of the collection is donated. 100% promocodes are available to remove the service fees, ask your preferred charity for theirs!

You can register here! We need the following information from the charity: Full Charity Name, Full Charity Mission Statement, PNG / Logo of Charity, CRN (Charity Registration Number), Email Address. There is also an approval process which involves us verifying who you say you are, the email address, and your charitable status through the government. After that, you're good to go!

The referral link is a unique link associated with your charity which is available on your charity dashboard. Any new users registering with your link will be shown your organisation information and will be setup to automatically donate to your charity.

Charity administrators can log into the system and initiate a Direct Deposit to accept the donations.

Just some good publicity. Spread the word! Tell others, give us a shout out on social media. Remember, the more customers you sign up using your registration link, the more your organisation benefits!

Featured Organisations are shown to ReCollect customers when they register, book a pickup, and view their dashboard. Want to get your organisation shown front-and-centre to over 5,000 potential donors? Become a Featured Organisation!

No cost at all!

We want to create aligned partnerships with our charity partners, where we 'scratch each other's backs' - so to speak! If you promote us, we will promote you!

How to become a Featured Organisation:

1. Complete more than 5 Growth Tool items to qualify for a Featured Organisation.
2. The more tasks you complete, the more your organisation will move up in the Featured Organisations listing (showing your organisation before other Featured Organisations).
3. Each task has an expiry date and some of them will need to be done more frequently to be eligible (sharing a tweet for example).
4. That's it!

We offer any organisation or group the opportunity to collect donations from your family members, friends, and acquaintances. Register your organisation and use the referral link for your organisation allowing donations to your cause.

Yes, both youth and adult. It's an easy way to fundraise for new equipment, jerseys, or team trips! Just sign up your organisation here.

Sending out flyers is expensive! So is the time spent going door-to-door in the community. Instead, register your organisation and use social media to promote your bottle drive! Let us do the heavy lifting by picking up your donor's bottles and cans on your behalf! We'll even follow up every 10 weeks with each donor for more bottles. Check out the free growth plan to really give your bottle drive a boost!

That's a great idea! And a very easy way to encourage donors to donate to your cause!

Yes, we are always on the lookout for new Return Point Partners! We can provide an increase in volume, technology to help reduce lines, counting software, and more!

Fees vary by return point size and software provided. Contact us for more details.

Yes, we can supply all kinds of software for your return point, including POR!

We're always looking for drivers to help expand our reach. Leverage our software to increase your volume!